Crosby's 14 steps to quality improvement are as follows:

1. Make it clear that management is committed to quality.

2. Form quality improvement teams with representatives from each department.

3. Determine where current and potential quality problems lie.

4. Evaluate the cost of quality and explain its use as a management tool.

5. Raise the quality awareness and personal concern of all employees.

6. Take actions to correct problems identified through previous steps.

7. Establish a committee for the zero-defects program.

8. Train supervisors to actively carry out their part of the quality improvement program.

9. Hold a “zero-defects day” to let all employees realize that there has been a change.

10. Encourage individuals to establish improvement goals for themselves and their groups.

11. Encourage employees to communicate to management the obstacles they face in attaining their improvement goals.

12. Recognize and appreciate those who participate.

13. Establish quality councils to communicate on a regular basis.

14. Do it all over again to emphasize that the quality improvement program never ends.