General principles of KPIs are as follows:

• KPIs are agreed to beforehand and reflect the CSFs on the project.
• KPIs indicate how much progress has been made toward the achievement of the project’s targets, goals, and objectives.
• KPIs are not performance targets.
• The ultimate purpose of a KPI is the measurement of items directly relevant to performance and to provide information on controllable factors appropriate for decision making such that it will lead to positive outcomes.
• Good KPIs drive change but do not prescribe a course of action. They indicate how close you are to a target but do not tell you what must be done to correct deviations from the target.
• KPIs assist in the establishment of objectives to be targeted with the ultimate pur- pose of either adding value to the project or achieving the prescribed value.