Mumbai University > Information Technology > Sem 7 > Software Project Management

Marks: 5 M

Year: Dec 2012

Quality function deployment (QFD) is a “method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process.

• Quality Function Deployment (QFD) was developed to bring this personal interface to modern manufacturing and business. In today's industrial society, where the growing distance between producers and users is a concern, QFD links the needs of the customer (end user) with design, development, engineering, manufacturing, and service functions.
• QFD is:
• Understanding Customer Requirements
• Quality Systems Thinking + Psychology + Knowledge/Epistemology
• Maximizing Positive Quality That Adds Value
• Comprehensive Quality System for Customer Satisfaction
• Strategy to Stay Ahead of The Game
• Understanding 'true' customer needs from the customer's perspective
• What 'value' means to the customer, from the customer's perspective
• Understanding how customers or end users become interested, choose, and are satisfied
• Analyzing how do we know the needs of the customer
• Deciding what features to include
• Determining what level of performance to deliver
• Intelligently linking the needs of the customer with design, development, engineering, manufacturing, and service functions
• Intelligently linking Design for Six Sigma (DFSS) with the front end Voice of Customer analysis and the entire design system
• QFD is a comprehensive quality system that systematically links the needs of the customer with various business functions and organizational processes, such as marketing, design, quality, production, manufacturing, sales, etc., aligning the entire company toward achieving a common goal.
• It does so by seeking both spoken and unspoken needs, identifying positive quality and business opportunities, and translating these into actions and designs by using transparent analytic and prioritization methods, empowering organizations to exceed normal expectations and provide a level of unanticipated excitement that generates value.
• The QFD methodology can be used for both tangible products and non-tangible services, including manufactured goods, service industry, software products, IT projects, business process development, government, healthcare, environmental initiatives, and many other applications.