Test Planning: Like any project, the testing also should be driven by a plan. The test plan acts as the anchor for the execution, tracking and reporting of the entire testing project. Activities of test plan:

1. Scope Management: Deciding what features to be tested and not to be tested.
2. Deciding Test approach /strategy: Which type of testing shall be done like configuration, integration, localization etc.
3. Setting up criteria for testing: There must be clear entry and exit criteria for different phases of testing. The test strategies for the various features and combinations determined how these features and combinations would be tested.
4. Identifying responsibilities, staffing and training needs

Test Management: It concerned with both test resource and test environment management. It is the role of test management to ensure that new or modified service products meet business requirements for which they have been developed or enhanced