i) Assessment of the organization‘s maturity (e.g. readiness for change);

ii) Identification of the areas within the organization where tool support will help to improve testing processes;

iii) Evaluation of tools against clear requirements and objective criteria;

iv) Proof-of-concept to see whether the product works as desired and meets the requirements and objectives defined for it;

v) Evaluation of the vendor (training, support and other commercial aspects) or open-source network of support; vi) Identifying and planning internal implementation (including coaching and mentoring for those new to the use of the tool).