- Cloud services are demanded by computing and IT administrators, software vendors and end users.
- The above figure introduces five level of cloud players.
- At the top level, individual users and organizational users demand very different services.
- The application providers at the SaaS level serve mainly individual users.
- Most business organizations are serviced by IaaS and PaaS providers.
- The infrastructure services(IaaS) provide the compute, storage and communication resources to both applications and organizational users.
- The cloud environment is defined by the PaaS or platform providers.
- Cloud services rely on new advances in machine virtualization, SOA, grid infrastructure management and power efficiency.
- Consumers purchase such services in the form of IaaS, PaaS or SaaS.
- Many cloud entrepreneurs are selling value added utility services to massive number of users.
- The cloud industry leverages the growing demand by many enterprises and business users to outsource their computing and storage jobs to professional providers.
- The provider service charges are often much lower than the cost for users to replace their obsolete servers frequently.
- The above figure shows IaaS, PaaS and SaaS models which allow the users to access services over the internet relying entirely on the infrastructures of cloud service providers.
- These models are offered based on various SLAs between the providers and the users.
- SLAs are more common in network services as they account for the QoS characteristics of network services.
- For cloud computing services, it is difficult to find a reasonable precedent for negotiating an SLA.
The SLA for cloud computing address service availability, data integrity, privacy and security protection.