Dear Mr. Jagtiani

You cannot get a replacement on your defective computer because it clearly falls outside the warranty period. You should at least have checked the warranty date before making such a complaint.

As per company policy, we can only repair the defective parts. Our technician makes home calls only on Wednesdays between 3:00 pm and 5:00 pm and only cheque payments are accepted.

We trust you will not complain again.

Dear Mr.Jagtiani

Please do kindly check the warranty date for the computer you bought from us.

As per company policy, items that fall outside warranty periods are not considered by us for replacement. But we do repair the defective parts. Please contact technician who is available on Wednesday between 3:00 pm and 5:00 pm. Cheque payments are favourable.

We hope this would clear your doubts. In case of any trouble, feel free to revert us back.