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What are the various channels of communication in a business organization? Differentiate between upward and downward channels of communication.

written 8.3 years ago by teamques10 ★ 68k

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communication skills

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written 8.3 years ago by teamques10 ★ 68k

The various channels of communication in business organization are classified as follows.

Differences	Downward Communication	Upward Communication
01. Definition	Downward communication is a process of starting communication process from upper level to lower level.	It is just opposite communication to downward communication i.e. it initiate from employees/subordinates/workers to superiors/boss.
02. Nature	Such communication is for instruction, orders, advices and the like. So, Downward communication is directive naturally.	It is for providing suggestions, complaints and the like to superiors. So, it is not directive in nature.
03. Application	An authoritarian communication environment needs to apply such communication.	A Democratic environment may ensure the application of such communication.
04. Purpose	Downward communication is to provide relevant information, orders, instruction to subordinates.	It works as like as Feedback.
05. Frequency	It happens frequently because of keeping organizational functions smooth and active.	Upward communication does not happen so frequently.
06. Distortion	People can't distort or get very little scope to distort message or information in such communication because of existing higher authoritarian communication.	In Downward communication, Usually Messages can be distorted due to many reasons of sender.
07. Initiative	Higher authority or Top level of organization takes the initiative to start such communication.	Lower level/Employees/Workers of organization take the initiative to start upward communication.
08. Management	Downward communication is called as instruction type communication system.	Upward communication is stated as like as consultative management.

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