Supplier Relationship Management.

• Those processes focused on the interaction between the enterprise and suppliers that are upstream in the supply chain
• Key processes:
  • Design Collaboration
  • Source
  • Negotiate
  • Buy
  • Supply Collaboration
• There is a natural fit between ISCM and SRM processes.

Internal Supply Chain Management.

• Includes all processes involved in planning for and fulfilling a customer order.
• ISCM processes:
  • Strategic Planning
  • Demand Planning
  • Supply Planning
  • Fulfillment
  • Field Service
• There must be strong integration between the ISCM and CRM macro processes.

Customer Relationship Management.

• The processes that take place between an enterprise and its customers downstream in the supply chain
• Key processes:
  • Marketing
  • Selling
  • Order management
  • Call/Service center